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# DescriptionCategoriesTopicSubtopic
1 Blackboard CE8 Student Guide
IntroductionBlackboard CE8 is an onl... 		IT ServicesBlackboardALL ITEMS
2 How do I install a printer under the new network infrastructure?
To install a network pri... 		IT ServicesNetworkALL ITEMS
3 How do I login to the new network infrastructure?
The new infrastructure re... 		IT ServicesNetworkALL ITEMS
4 What is Blackboard?
Blackboard CE8 (formerly ‘WebCT’) is the College’s centrally supported virtual learning environment. <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM:... 		IT ServicesBlackboardALL ITEMS
5 What is the new IT Network Infrastructure?
Okanagan College is moving away... 		IT ServicesNetworkALL ITEMS
6 What is Spyware?
Spyware is computer software that is installed on your computer, usually without your knowledge, that secretly gathers information about you and your computing habits, and sends that information to... 		IT ServicesSecurity/Antivirus/SpywareALL ITEMS
7 What is my MyOkanagan password?
Your default MyOkanagan password is normally your Birthdate in mmddyy format. i.e. May 23, 1976 would be 052376.<P style="MARGIN-TOP: 0px; MARGIN... 		IT ServicesMyOkanaganALL ITEMS
8 How do I login to Blackboard?
Blackboard (myCourses) has recently been integrated with the myOkanagan portal.  As a res... 		IT ServicesBlackboardALL ITEMS
9 What are Computer Viruses? How can I tell if my computer is infected?
Virus Information A computer virus is a piece of code intentionally written to cause damage to software or data fil... 		IT ServicesSecurity/Antivirus/SpywareALL ITEMS
10 I have a problem with my A/V equipment. How do I get help?
If you are teaching or about to teach and need immediate help, call the IT Services Help Line at extension 4444, which is monitored between 8:30 a.m. and 4:30 p.m. (summer hours are 8-4 from May 1 to ... 		IT ServicesALL ITEMSALL ITEMS
11 The bulb in the overhead projector I am using burned out - how do I get help?
If you need immediate help, call the IT Services Helpdesk at extension 4444.  Staff are on hand to respond to such calls between 8:30 a.m. and 4:30 p.m. (8.00 am to 4.00 pm during summer hours). ... 		IT ServicesAudio-Visual EquipmentALL ITEMS
12 Can I book AV Equipment without an OC Account?
Check with your office administration staff to either make the reservation for you, or setup your OC accounts.  Contact the IT Helpdesk anytime you need advice, local 4444.... 		IT ServicesAudio-Visual EquipmentALL ITEMS
13 Why am I getting a SARMS error message?
To enhance the speed on the SARMS system, the shortcut will load from a local copy that resides on your machine. Every time you load the database, it will check against a version number that is store... 		IT ServicesSARMSALL ITEMS
14 How do I set up a VPN connection to Okanagan College?
To set up a VPN Connection in Windows XP... 		IT ServicesNetworkALL ITEMS
15 How do I check my grades online?
Login to MyOkanagan at:  http:\\myokanagan.bc.ca Click on the "Student" tab Click on "Student Records" C... 		IT ServicesMyOkanaganALL ITEMS
16 Can I start and finish my distance education course at any time?
Many Distance Education courses have specific start dates but there are also some that are offered on a continuous basis.  The courses listed on the following registration form are offered f... 		Distance EducationALL ITEMSALL ITEMS
17 What are the fees for Distance Education courses?
Fees for Distance Education courses (University Transfer, Business Admin, ECE, ESL, Adult Academic and Carer Prep) can be found online at: http:... 		Distance EducationALL ITEMSALL ITEMS
18 How are courses added to Blackboard?
Credit Courses Blackboard at Okanagan College is integrated with the regi... 		IT ServicesBlackboardALL ITEMS
19 When updating the website, how do I insert a picture?
To insert a Digital Asset Click your mouse in the editing area at the place you want your picture to be inserted or highlight the text tha... 		IT ServicesWeb Publishing (OC CMS - Formerly Ironpoint)ALL ITEMS
20 How do I check my Okanagan College email from home?
To access email via the internet go to the following link: <p style="margin-top: 0px; m... 		IT ServicesComputer SoftwareALL ITEMS
21 What AV equipment is available at the Kelowna Campus or any other campus?
<SPAN style="FONT-SIZE: 1... 		IT ServicesAudio-Visual EquipmentALL ITEMS
22 Why don't web pages print properly?
If you experience problems printing web pages, try changing the page orientation to 'landscape', done through the 'page set-up' option under the 'File' menu. Sometimes printing from the file menu... 		IT ServicesPrintingALL ITEMS
23 What does CMS stand for?
CMS stands for Content Management System. A CMS is a software package used to create and manage websites. Okanagan College uses the OC Content Management System . ... 		IT ServicesWeb Publishing (OC CMS - Formerly Ironpoint)ALL ITEMS
24 Why can't I get my MyOkanagan Email?
If you are using Shaw Cable as an internet service provider, you may have a problem with your browser settings. To fix this, do the following in Internet Explorer: Click "Tools", ... 		IT ServicesMyOkanaganALL ITEMS
25 What do I do when I have trouble printing from Banner?
Check to make sure that the printing problem is Banner related. If screen-prints, word documents or email messages will not print, then the problem is network related. If those types of jobs will pr... 		IT ServicesBannerALL ITEMS
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